FAQ
Oleevz is an online grocery platform that provides a convenient way to shop for fresh produce,
pantry staples, and household essentials. We deliver high-quality groceries directly to your
doorstep across Canada.
We deliver across Canada. For a specific delivery area, please enter your postal code on our
website to check availability and delivery options in your region.
If you need to modify or cancel your order, please contact us as soon as possible. Once an
order is processed or out for delivery, we may not be able to make changes. Please check our
cancellation policy for more details.
To create an account, click on the “Sign Up” button on our website and enter your email
address, create a password, and provide your contact details. Once registered, you can easily
manage your orders and delivery information.
If you receive a damaged or incorrect item, please contact our customer service team within 24
hours of delivery. We’ll work to resolve the issue promptly, whether that means issuing a refund
or sending a replacement.
Yes, we offer gift cards that you can purchase through our website. They make a great gift for
family and friends who enjoy the convenience of online grocery shopping.
To place an order, simply browse our website, add items to your cart, and proceed to checkout.
You’ll need to enter your delivery details and payment information. Once your order is
confirmed, we’ll prepare it and schedule a delivery to your address.
After placing your order, you’ll receive an email confirmation with tracking details. You can also
track your order status through your account on our website or by contacting our customer
service team.
We accept a variety of payment methods including credit/debit cards and online payment
services. For a full list of accepted payment options, please refer to our checkout page.
Yes, we offer subscription services for regular deliveries of select products. You can choose
from various subscription options on our website and manage them through your account.
You can reach our customer service team by emailing inquire@oleevz.com or by calling our
customer support number listed on the Contact Us page. We’re here to help with any questions
or concerns you may have.
We’d love to hear from you! If you have any feedback or suggestions, please email us at
inquire@oleevz.com. Your input helps us improve our service and better meet your needs.