1. Privacy Policy
1.1. Information Collection We collect personal information, including your name, address, email, and payment details, to process your orders and enhance your shopping experience.
1.2. Data Usage Your data is used to fulfill orders, improve our services, and communicate with you. We do not sell or share your personal information with third parties except as required by law or necessary to complete transactions.
1.3. Data Security We employ industry-standard security measures to protect your data. Despite these efforts, no system is completely secure, and we cannot guarantee absolute
protection.
1.4. Updates We may update our privacy policy from time to time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.
2. Delivery Policy
2.1. Delivery Areas We deliver across Canada. To confirm delivery availability, please enter your postal code during checkout.
2.2. Delivery Times Delivery times vary based on location and order volume. We aim to deliver within the specified time frame during checkout, but delays may occur due to unforeseen circumstances.
2.3. Delivery Charges Delivery charges are calculated based on your location and order size. Details of delivery charges will be displayed during the checkout process.
2.4. Delivery Issues If you experience issues with your delivery, such as delays or missing items, please contact our customer service team promptly.
3. Returns and Refunds Policy
3.1. Return Eligibility We accept returns for damaged, defective, or incorrect items. Returns must be requested within 24 hours of delivery. Items must be unused and in their original packaging.
3.2. Refunds Refunds will be processed for returned items once they have been received and inspected. Refunds will be issued to the original payment method.
3.3. Non-Refundable Items Certain items, such as perishable goods, may not be eligible for return or refund. Please check our product descriptions for details.
3.4. Return Process To initiate a return, contact our customer service team with your order number and details about the issue. We will provide instructions on how to return the item.
4. Cancellation Policy
4.1. Order Cancellation Orders can be canceled within a specified time frame after placement, usually before processing begins. To cancel an order, contact our customer service team as soon as possible.
4.2. Cancellation Fees In some cases, cancellation fees may apply, especially if the order has already been processed or is out for delivery.
4.3. Refunds for Canceled Orders Refunds for canceled orders will be processed to the original payment method. The time frame for refunds depends on the payment provider.
5. Subscription Policy
5.1. Subscription Services We offer subscription services for regular deliveries of select products. Subscription terms and frequency can be customized through your account.
5.2. Changes and Cancellations You can modify or cancel your subscription through your account settings. Changes should be made before the next scheduled delivery to take effect.
5.3. Billing Subscriptions are billed according to the chosen frequency. Charges will be applied to your payment method on the billing date.
6. Customer Service Policy
6.1. Contact Information For any issues, inquiries, or feedback, please contact us via email at contact@oleevz.com or call our customer support number provided on our Contact Us page.
6.2. Response Time We strive to respond to all inquiries within 24-48 hours. During peak times, responses may take longer.
6.3. Support Hours Our customer service team is available during business hours, Monday through Friday. Please refer to our website for specific support hours.
7. Terms of Use
7.1. User Responsibilities Users must provide accurate information and use our platform responsibly. Misuse or fraudulent activities may result in account suspension or termination.
7.2. Content All content on our website, including product descriptions and images, is owned by Oleevz or its licensors and is protected by intellectual property laws. Unauthorized use is prohibited.
7.3. Changes to Terms We reserve the right to modify our policies and terms of use. Changes will be posted on our website, and continued use of the platform constitutes acceptance of the updated terms.
7.4. Governing Law These policies are governed by the laws of Canada. Any disputes arising from the use of our services will be resolved in the courts of Canada.